Check our FAQs for an answer to the most commonly asked questions. Before contacting our support team, please browse these helpful articles. The easiest way is to search by keyword (ctrl+ f) or to browse by category.
We want to help you prepare for your wildest adventures on your biking trip. Our app wants you to feel safe and to be able to make contact with your loved ones or the 112 emergency number when you experience a fall or have an accident.How do we process user data?
Please have a look at the GDPR statement and Terms Conditions on our website to learn more about the way we process your data.Which bikes and bike rides can I use this app for?
You can use this app for all types of bikes, such as mountain bikes, road bikes, e-bikes, motor bikes and much more.
No, unfortunately this is not possible.How do I change my username?
Go to menu > profile > click the ‘edit’ button in the top right corner > change name.How do I change my phone number or e-mail address?
Go to menu > profile > click the ‘edit’ button in the top right corner > change the data.How do I add my bike(s)?
Go to menu > My bike > press the + symbol in the top right corner > add bike.I can’t choose my preferred bike in the ‘My bike’ menu
You can only choose a bike when you start a ride. You will be able to choose your bike after you click the start button in ‘start ride’.My ride history is not loading
It might take a while for your history to load, especially when you had a long ride. Please be patient and make sure you have a good data connection to load the history. If the problem persists, please reset your phone settings] .The fall detection is too sensitive and the alarm goes off too quickly
If the alarm goes off too quickly and the sensor is too sensitive, please adjust the threshold. The lower your threshold, the more sensitive the alarm is.
Go to menu> Settings > adjust your threshold value > submit.
Gently swipe to the left to edit or to delete a contact.
When your phone suspects that you have experienced a fall or an accident, it will activate an alarm. If you do not respond to the alarm within 90 seconds, your emergency contact will get access to your current location through Google Maps and be notified that you are in danger. If the alarm goes off for other reasons, you have 90 seconds to switch it off. To turn off the alarm choose one of the options on the screen.How do I add an emergency contact?
Go to menu > Emergency contacts > press the + in the top right corner. Your emergency contact will receive a link to download the free version of the Biker112 app. Please always make sure your emergency contact uses the same e-mail address that you entered under his/her details.
You cannot start a ride without a confirmed emergency contact.
Make sure you have entered the right emergency contact and you have selected the right emergency contact as one of your ‘preferred emergency contacts’. Both you and your emergency contact need to ensure you have a good data connection during your bike ride. When your emergency contact gets the notification that you are in danger, he/she can get in touch with you and provide you with the assistance you need.
You can only add emergency contacts that have downloaded the free version of the Biker112 app for emergency contacts.
When entering an emergency contact, you can click the box ‘preferred’ to add this contact as your preferred contact.
If you want to change and unmark this contact as your preferred contact, you can do so in the emergency contact overview simply by clicking the star in the top left corner.
No. For bikers, the Biker112 app is available for only €4.99/month and €35/year. The app is free of charge for emergency contacts only.Where do I find my purchase history?
To review your purchase history, please check the instructions below:
If you need more help, please contact Google Play.
All in-game purchases are processed via iTunes. Available payment methods vary by country. For your convenience, we’ve listed the main ones below:
iTunes Store gift certificates
If you need more help, please contact the App store.
Google Play processes all purchases made via the in-game shop. Google purchase methods vary by country.
Credit & debit cards: Visa, MasterCard, Amex, additional country-specific cards (e.g. Elo credit cards in Brazil)·
Carrier billing: depending on the customer’s country and carrier (full list available here)·
Google Play gift cards: available in selected countries (full list available here)·
Google Wallet Balance: only available in the US and UK
If it is your first time making a purchase, your chosen payment method will be added to your Google account.
If you suspect that there has been a fraudulent transaction on your account, you should immediately contact Apple (for iOS devices) or Google (for Android devices), as they control the transaction process.
Visit Apple support, look for "Tell us how we can help" and click on the "Get support" link. When the pop-up window appears, select "iTunes Store" and then choose the option that best fits your needs.
If your problem persists, contact us. To speak to us on the phone, follow the instructions below. If the option is available, select ‘request a call’ and we will call you.
If you’re having problems getting in touch, find the Google Store number for your region.How can I cancel my subscription?
The subscriptions are automatically renewed unless you cancel them. If you cancel your subscription, you can keep using it until the next billing date. If you cancel during the trial period, you might lose access to the content immediately.
Cancel at least 24 hours before the month or year ends.
If none of the above applies to you, reach out to us through email@example.com and tell us:
· Your e-mail address
· Your username
· What the problem is, and add screenshots if possible
We will get back to you as fast as we can. Please note that it might take up to 5 business days for you to receive an answer your question.
We’re happy to hear your thoughts! If you would like to share any ideas on how we can improve the app or if you have any other suggestions, please use this contact form.
We will get back to you as fast as we can. Please note that it might take up to 5 business days for you to receive a reply.For partnerships
Interested in partnerships or sponsorships? Please reach out to us through firstname.lastname@example.org.
We will get back to you as fast as we can. Please note that it might take up to 5 business days for you to receive a reply.